VCAT application

Anyone had a civil dispute resolved thru vcat? I was gonna threaten these gearbox guys with a vcat application because they wont warranty the t5 but im not sure if it will get me anywhere.
on the website it says "To help settle a dispute, a mediation, directions hearing or compulsory conference may take place depending on the case; however, many cases proceed to a hearing." Even if the hearing determines they are at fault do they have to fix my gearbox under law?
btw to cut the story short. i got it back reconditioned with the same problem it had, and speaking to mechanics they say it has to b in the gearbox, took it back under warranty period, they say took too long to bring it back.
on the website it says "To help settle a dispute, a mediation, directions hearing or compulsory conference may take place depending on the case; however, many cases proceed to a hearing." Even if the hearing determines they are at fault do they have to fix my gearbox under law?
btw to cut the story short. i got it back reconditioned with the same problem it had, and speaking to mechanics they say it has to b in the gearbox, took it back under warranty period, they say took too long to bring it back.